The customer reserves the right to return them
products purchased, in accordance with the law on consumer protection, unjustifiably, within fourteen (14) calendar days from the date of receipt of the products.
Exceptions to the right of withdrawal:
There is no retreat and no return is allowed
1) For special orders (special construction according to customer specifications or clearly personalized, following a written agreement – order).
2) Where the products have been modified at the request of the customer
3) For damages caused during the opening of the product, for which the responsibility lies solely with the customer.
Returns will only be strictly accepted if the following conditions are met:
1) The product is unused and is in its original excellent condition. The check will be performed by the manager of our online store.
2) The packaging of the product is not damaged or dirty, but is in excellent condition.
3) The product is returned in a secure package, so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product.
4) Along with the product will be returned intact and in excellent condition all the documents that accompanied the product (original purchase receipt / invoice, written guarantee, order form, order confirmation mail and credit card clipping (in case you have paid by credit card).
5) The customer does not exercise his right of withdrawal within the above deadline of 14 calendar days from the date of receipt of the products.
The customer in order to exercise the right of withdrawal, must contact us, announcing his decision to withdraw, with an unconditional, conditional and deadlines, written statement that will be sent by mail (Papanikos-Gialamas, Diminiou 45, PC 38500, Volos Magnesia) or by e-mail ([email protected]) before the expiration of the above deadline of 14 days.
Before returning the product, the customer must contact woodware at [email protected] within the above deadline.
The customer must return the products in secure packaging, so that they are protected during shipment, without undue delay and definitely within 14 calendar days from the day on which he announced, in our online store, his decision to withdraw.
The return is the responsibility of the customer as we are not responsible for any loss or damage during transport.
The cost of return will be borne by the customer or woodware will not receive the products if this cost has not already been covered by the customer.
In case the above is not observed and the product does not meet the above conditions, the return of the product will not be accepted and the product will be sent back to the customer-sender at the same charge.
If the product is received, the declaration of withdrawal is timely, the above conditions are met in full and the above procedure is followed to exercise the customer’s right of withdrawal, the return of the products will be accepted.
The refund corresponding to the price of the products ordered by the customer (the initial shipping costs are non-refundable), will be completed without undue delay and definitely within fourteen (14) calendar days from the date of receipt of the returned products.
Refunds will be made by deposit to the customer’s bank account. For security reasons, the holder of the account number must be the same person listed on the purchase receipt for the returned product.
In case the customer does not want a refund but exchange of the product with another or other products, up to the amount of the price paid or with the payment of an additional price, provided that the product to be exchanged remains intact and unused. If the changed product is of lesser value than your original order, woodware will not refund the difference, so you should choose an add-on so that your new order is equal to or greater than the original.
Change for the second time, ie change of already changed products is not allowed.